Privacy Policy

Bulk Basket India Food Solutions Private Limited

Last Updated: January 2026

Bulk Basket India Food Solutions Private Limited (“Bulk Basket India”, “BBI”, “Company”, “we”, “us”, “our”) is committed to protecting the privacy and confidentiality of business and personal information shared with us. This Privacy Policy explains how we collect, use, disclose, store, and protect information of merchants and users (“you”, “your”) who access or use www.bulkbasketindia.com , mobile applications, or any related platforms, tools, or services (collectively, the “Platform”). By accessing, registering on, or using the Platform, you expressly consent to the collection, storage, processing, and sharing of your information in accordance with this Privacy Policy.

APPLICABILITY This Privacy Policy applies to:

Registered merchants and business entities Authorised representatives and users Visitors browsing the Platform Users interacting via assisted sales, phone calls, WhatsApp, or offline channels The Platform is intended strictly for business-to-business (B2B) use.

INFORMATION WE COLLECT:

• Business & Personal Information We may collect: Business name, trade name, and entity details GSTIN, PAN, and other tax identifiers Registered, billing, and delivery addresses Authorised signatory and contact person details Contact information such as name, phone number, and email address KYC and verification documents, where required
• Transaction & Financial Information Orders placed and order history Invoices, payments, refunds, and returns Credit usage, outstanding dues, and Wallet transactions Payment confirmations (excluding sensitive card or banking credentials)
• Technical & Usage Information IP address, browser type, device identifiers Log files, cookies, session data Platform usage behaviour and interaction patterns 2.4 Communication Data Emails, phone calls, WhatsApp communications Customer support tickets, complaints, and feedback

PURPOSE OF COLLECTION & USE Information is collected and used for:

Merchant onboarding, verification, and KYC Processing orders, deliveries, invoicing, and refunds Providing Wallet and credit facilities Credit assessment, risk evaluation, and recovery Customer support, dispute resolution, and grievance handling Fraud detection, prevention, and security monitoring Compliance with legal, tax, regulatory, and audit requirements Internal analytics, reporting, and service improvement

COOKIES & TRACKING TECHNOLOGIES We may use cookies and similar technologies to:

Enhance Platform functionality and security Remember preferences and login sessions Analyse traffic and usage trends You may disable cookies through browser settings; however, certain Platform features may not function optimally.

DISCLOSURE & SHARING OF INFORMATION We may share your information with:

Delivery, logistics, and warehouse partners Banks, NBFCs, payment gateways, and BNPL partners Credit bureaus and financial institutions (for credit assessment) Technology service providers (hosting, analytics, CRM, communications) Government, regulatory, or law-enforcement authorities when required by law 🔒 BBI does not sell or trade personal or business information to third parties.

CREDIT & FINANCIAL DATA SHARING If you avail credit, deferred payment, or BNPL facilities:

Your business, KYC, and transaction data may be shared with banks, NBFCs, or lending partners Such sharing is strictly limited to credit assessment, monitoring, recovery, and compliance purposes BBI is not a lender unless expressly stated.

DATA STORAGE & SECURITY:

Data is stored on secure servers using reasonable administrative, technical, and physical safeguards Access is restricted to authorised personnel only BBI endeavours to store data primarily on servers located in India, in compliance with applicable data localisation requirements ⚠️ While BBI takes reasonable security measures, no system can guarantee absolute security.

DATA RETENTION Information is retained:

As long as necessary for business operations To comply with legal, tax, accounting, and regulatory obligations Until disputes, claims, audits, or investigations are resolved

USER RESPONSIBILITIES You are responsible for:

Maintaining confidentiality of login credentials Ensuring accuracy and completeness of information provided Promptly notifying BBI of unauthorised access or suspected breaches BBI shall not be liable for losses arising due to user negligence.

YOUR RIGHTS Subject to applicable law, you may:

Request access to your information Request correction of inaccurate or outdated data Withdraw consent where legally permissible Request account deactivation, subject to settlement of outstanding dues Certain requests may be declined where retention is required by law.

THIRD-PARTY LINKS:

The Platform may contain links to third-party websites or services. BBI is not responsible for the privacy practices or content of such third parties.

CHANGES TO THIS PRIVACY POLICY BBI

CHANGES TO THIS PRIVACY POLICY BBI reserves the right to modify this Privacy Policy at any time. Updates shall be effective upon publication on the Platform. Continued use of the Platform constitutes acceptance of the revised Privacy Policy.

GOVERNING LAW & JURISDICTION:

GOVERNING LAW & JURISDICTIONThis Privacy Policy shall be governed by the laws of India. Courts at Chandigarh, India shall have exclusive jurisdiction.

GRIEVANCE REDRESSAL:

Grievance Officer Bulk Basket India Food Solutions Private Limited

CONTACT DETAILS:

Bulk Basket India Food Solutions Private Limited